FAQ
Questions buyers ask
Short answers to what buyers ask first. Anything else, ask us on WhatsApp.
Anything else, ask us on WhatsApp.
01
Ordering and minimums
What is the minimum order?
The minimum order is 10 pieces.
Do you sell single pieces?
No. We take bulk and private-label orders only.
How much does an order cost?
Send your requirements and we reply with a quote for your order. [TBD: prices]
Can you make our own design?
Yes. Send a design, a sample or a sketch, and we make it to order.
Which sizes do you make?
Any size, to your size chart.
Which fabrics can we choose from?
Any fabric you request.
Do you supply the leather for upholstery?
No. You supply the leather, and we quilt and stitch it to order.
02
Samples
Can I see a sample first?
Yes. Samples are paid, and their cost is taken off your first order. You pay the courier.
What is in a sample pack?
[TBD: sample pack contents]
How long does a sample take?
Tell us when you need the sample, and we confirm the date before we start.
03
Logos and labels
Can you add our logo or our own label?
Yes. Embroidered logos and private-label production are what we do.
Will your name be on our products?
No. Private-label orders carry your label.
Do you embroider more than logos?
Yes. We do embroidery of every kind, from logos and crests to decorative work. [TBD: embroidery types]
04
Timing
How long does an order take?
Tell us when you need the order. We plan production around your deadline and confirm the delivery date before we start.
How many pieces can you make?
[TBD: capacity]
We have a deadline. When should we tell you?
In your first message, together with the quantity. We plan production around your deadline and confirm the delivery date before we start.
05
Shipping and payment
How do shipping and payment work?
We ship by air courier or by cargo, whichever suits your order and timeline. Shipping is quoted with each order. Payment is in three parts: 30% to start production, 50% before shipping, and the remaining 20% on delivery. [TBD: payment methods]
Do you ship to our country?
Tell us where the order goes. We ship by air courier or by cargo, whichever suits your order and timeline, and quote shipping with each order.
Is there a deposit?
Yes. 30% to start production, 50% before shipping, and the remaining 20% on delivery.
Can you supply buyers in the USA?
We already supply clients in the USA with school uniforms and abayas. [TBD: US import status]
Quote request
Tell us what you need
Send the product, quantity and deadline. We reply with a quote.